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Luxe stopped working

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‎08-10-2024 02:37 - last edited on ‎08-10-2024 03:46 by Fitbit Moderator

‎08-10-2024 02:37 - last edited on ‎08-10-2024 03:46 by Fitbit Moderator

My Fitbit Luxe stopped working altogether, it's only 8 months old.


Moderator Edit: Clarified subject

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‎08-10-2024 03:59

‎08-10-2024 03:59

Hi there, @JFaithC. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your 8 month old Fitbit Luxe has stopped working. I understand your concern, I will do my best to help you with this!

To better assist you, would you mind giving me more details of the issue? Is your Luxe not charging, not syncing? May I know if you've tried some troubleshooting steps so far? I'd like to share some help articles while I wait for your response, please check them below:

How do I restart my Fitbit device?
Why won't my Fitbit device sync?
Why isn't my Fitbit device's battery charging?

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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