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Luxe stopped working

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Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-10-2025 18:19 - last edited on ‎02-11-2025 03:50 by Fitbit Moderator

‎02-10-2025 18:19 - last edited on ‎02-11-2025 03:50 by Fitbit Moderator

Display is completely dark, battery doesn’t last, doesn’t charge properly, doesn’t track sleep, doesnt track steps correctly 

Moderator Edit: Clarified subject

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‎02-11-2025 03:54

‎02-11-2025 03:54

Hi there, @VVeronicaVV. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe has stopped working properly. I understand your concern, I will do my best to help you with this!

As per the description of your post, it sounds like you're experiencing a charging issue. This would explain why the battery is draining quickly, the black screen, and the data not being recorded. If it doesn't have enough battery life, it won't function properly.

With that being said, please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Luxe on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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1 REPLY 1

‎02-11-2025 03:54

‎02-11-2025 03:54

Hi there, @VVeronicaVV. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe has stopped working properly. I understand your concern, I will do my best to help you with this!

As per the description of your post, it sounds like you're experiencing a charging issue. This would explain why the battery is draining quickly, the black screen, and the data not being recorded. If it doesn't have enough battery life, it won't function properly.

With that being said, please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Luxe on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer