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Luxe turns off randomly

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‎02-10-2025 02:07

‎02-10-2025 02:07

Luxe has been randomly turning off for a few months now despite having charge often greater than 90%. All updates have been done. 

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‎02-10-2025 04:17

‎02-10-2025 04:17

Hi there, @ThereseLc. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe is turning off randomly. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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