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Luxe stuck on Fitbit Logo

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‎07-17-2022 16:21 - last edited on ‎07-18-2022 06:51 by Fitbit Moderator

‎07-17-2022 16:21 - last edited on ‎07-18-2022 06:51 by Fitbit Moderator

While wearing my Luxe today it suddenly flipped to the Fitbit logo and won’t do anything else. I searched the forums and did what people have said to do (reset, unpaired from phone while deleting from my Fitbit app) and nothing changes. It won’t do anything. 

I’m a little dismayed to see you don’t respond after the initial post, even when more questions are asked. So please help!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-17-2022 19:51

‎07-17-2022 19:51

Hi @Jaicg  these are the community forums and those who post are people seeking advice or those offering it, but there are times one needs to go to customer support. Chat or phone is best, so try them. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎07-18-2022 06:53 - edited ‎06-14-2023 03:57

In response to Odyssey13

‎07-18-2022 06:53 - edited ‎06-14-2023 03:57

Hi there, @Jaicg. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

As @Odyssey13 suggested, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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