Luxe stuck on a yellow rectangle

[singhikumud]

on my Luxe watch, I see only yellow screen or large yellow rectangle. I have tried to restart the device and it did not work. Device firmware is 20001.188.58

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @singhikumud. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is stuck on a yellowish rectangle screen. Thank you so much for taking the time to troubleshoot your device before posting here. I'll be glad to continue assisting you. 

In addition to the steps you've done so far, please try the following:

• Unpair your Fitbit Luxe from the phone's Bluetooth and also make sure it's no longer connect to the Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off the phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up the Fitbit Luxe again.
• If there is no connection, restart the Fitbit Luxe.
  
  

If you can't get started with the Fitbit device, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[singhikumud]

I tried your suggestions and Fitbit Luxe still has yellow screen as a
result I cannot connect this device to my phone as I can read the 4 digit
number on my watch.

[MarreFitbit]

@singhikumud Thank you so much for taking the time to follow the suggestions I've provided above. I understand where your concern is coming from. 

To review whether your Luxe is defective, I've created a case to get you in contact with our Support Team about this issue. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you shortly! 

We hope to get you back on track soon! 

[singhikumud]

I have not heard from anyone yet.