Luxe - swipe/tap unresponsive

[Rodwan]

The screen is not working What is the solution please? The screen is fixed. I cannot move up or down. I only see the main interface.

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @Rodwan! Welcome to the Fitbit Community! It's great to see you here!

Thank you so much for informing us about this situation.

I suggest you try to follow these steps:

1. Sync your Luxe with the Fitbit app

• From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
• Tap the device they want to sync.
• Near the bottom of the page, tap Sync Now.

2. Restart your device: 

• Connect your device to the charging cable.
• Press the button located on the flat end of the charger 3 times with a 1-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.

3. Change the clock face.

• With your device nearby, in the Fitbit app, tap the Today tab and then devices icon and then your device.
• Tap Gallery and then Clocks tab.
• Browse the available clock faces. Tap the clock face you want and then Install.

4. Sync your Luxe with the Fitbit app again.

[The-Ok-Duck]

Same here. I have had my Fit-bit Luxe for almost a year now and the screen is not completely responding to my touch. I can't swipe up or down very easily making it very difficult to see exercise statistics as well as other crucial functions. To put it into context it acts as if I'm using it underwater or in the shower 

[FatimaFitbit]

Hi there @The-Ok-Duck! A warm welcome to the Fitbit Community! 

Thank you for letting us know that you're having the same situation. 

In this case, please contact support if you haven't already.

Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support.