Luxe battery short life

[SunsetRunner]

So my Luxe is a few years old now but it always held a charge for about 5-7 days, no problem. Now, it's dying after a few hours when it had a 100% battery charge. I don't even get a warning for low battery, it just dies. If I put it on the charger, it will usually tell me it's around 80%.... any ideas?

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @SunsetRunner! A warm welcome to the Fitbit Community! It's great to see you here.

I suggest you restart your device: 

• Connect your device to the charging cable.
• Press the button located on the flat end of the charger 3 times with a 1-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.

Battery life can be affected by several factors and settings. Here are some tips on how to extend battery life: Can I extend my Fitbit device's battery life? 

[LoriTalbott]

I am having the same exact problem.  I can't get more than 12 hours out of my Luxe.  It is only 1.5 years old.  I purchased it in July 2023.  Sometimes, when I am in the middle of a workout, it just randomly shuts down and doesn't record my activity any longer.  Or, my alarm will start to go off in the morning, and that's enough to kill it.  Even though it has a charge of 60 percent or more.  I have to put it on the charger daily now.  Before, I could go 5-7 days.  I had it 100 percent charged this morning, and now it is already down to 86 percent in less than 3 hours.  I haven't even used it today, with the exception of it tracking my steps.  What is up?  My app is updated.  I also do the reset from the Luxe and the reset from the charging cable.  Nothing works.  This has been going on for a few months now.  Do I need to switch to an Apple Watch?  Fitbit and Google need to answer our questions and quit suggesting that we "reset" using the Luxe or the charging cable and/or to make sure the app is updated.  These suggestions are not fixing the problem. 

[SunsetRunner]

That's what mine does. It seems to be random, like it will work fine for a few days aside from having to charge it daily now and then it will randomly shut off. Then when I put it on the charger, it suddenly says it has 80% battery or more?! Makes no sense.

[SunsetRunner]

Thanks. I've already tried all of the suggested things - I've changed my settings so it no longer turns on when I flick my wrist, changed the intensity of the notification vibrations, app is up-to-date.... tried the reset by pressing the button 3 times but it will not restart itself with this method (it had worked in the past). Tried multiple times with no luck. It just turns the screen on. 

No luck with anything.

[dawg1884]

I’m having the same problems- no useful help from Fitbit either. I like the Luxe for it’s slim design, but since it’s not doing what I bought it for anymore, seriously looking at other brands.

[SunsetRunner]

I liked the small design and the colour screen that I could link to my phone. I strongly think my issues started after an update a few months ago.

Last night, just for fun, I left my fitbit on the nightstand around 10pm. It had around 80% battery. When I woke up at 6am, it was shut off. Had to connect it to the charger to turn on again. It's so bizarre.

[FatimaFitbit]

Hi there everyone! It's great to see you all here in the Fitbit Community!

Thank you for reporting you're having the same situation and for all your efforts.

Since you have tried the steps and your Luxes still don't work, please try to contact support.

Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support.