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Luxe syncing and time zone issues

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‎02-23-2023 22:57 - last edited on ‎02-24-2023 06:39 by Fitbit Moderator

‎02-23-2023 22:57 - last edited on ‎02-24-2023 06:39 by Fitbit Moderator

My fitbit luxe refuses to change to the correct time. I've gone on holiday an hour ahead and my luxe is stuck and hour behind.

 

I have tried every piece of advice and guide available here to no avail.

 

I have tried changing it manually in my profile, it does not change. I've even tried completely resetting it as a new device and it WILL NOT change!

 

I'm at a complete loss now, it even seems to be toying with me saying 'last synced 1 hour ago' whenever I manually sync it, as if my phone knows it's an hour ahead, fitbit app knows it is but the device itself refuses to cooperate

 

Help?!

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-24-2023 06:41 - edited ‎12-19-2023 03:33

‎02-24-2023 06:41 - edited ‎12-19-2023 03:33

Hi there, @GoatmanUX. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

  • Unpair your Luxe from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Luxe.
  • If there is no connection, restart your Luxe.
  • Once your Luxe is paired and syncing (check if the time is also updated), please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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‎02-24-2023 06:45

In response to MarreFitbit

‎02-24-2023 06:45

I have tried all of the above. Readding it as a fresh install just syncs it with my account and provides no help.

 

I've tried resetting it in its cradle and even removing all usage data from the menu on the fitbit itself. 

 

The issue still occurs. On the app it's almost like it's laughing at me as it'll say 'synced a moment ago' then 2 seconds later go back to saying 'synced an hour ago' when it realises my phone time is an hour ahead of the fitbit time. 

 

Nothing has worked.

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