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Luxe syncing issues

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‎08-08-2021 10:10

‎08-08-2021 10:10

My luxe sometimes only sync half and my watch says something different compared to the app. Or sometimes doesn’t sync at all. Considering the amount of money I have paid for the watch I don’t expect these issues. Plus I can’t even find a contact detail for fitbit UK. 

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‎08-09-2021 16:33 - last edited on ‎06-14-2023 08:23 by Fitbit Moderator

‎08-09-2021 16:33 - last edited on ‎06-14-2023 08:23 by Fitbit Moderator

Welcome to the Fitbit Community, @Vicky101.

Thank you for the information provided.

To resolve syncing issues, we recommend following these troubleshooting steps.

In addition, you can set up your Fitbit Luxe as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.


If you would like to get in touch with Customer Support, for Fitbit UK please click here.

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