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Luxe touchscreen is unresponsive

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‎12-24-2023 09:10 - last edited on ‎12-26-2023 03:37 by Fitbit Moderator

‎12-24-2023 09:10 - last edited on ‎12-26-2023 03:37 by Fitbit Moderator

The screen on my Luxe has stopped responding properly... when double tapped, the clock shows, but I can't scroll through the menus anymore. It was also scrolling through menus autonomously, giving me weird notifications.

Tried a restart on the charger twice, downloaded and installed a new clock face, no change.

I even gave the screen a quick wash in case something was smudged on it and put lotion on my hands in case it was my fingers. 

Moderator Edit: Clarified subject

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1 REPLY 1

‎12-27-2023 05:53

‎12-27-2023 05:53

Hi @Wolthyme It doesn't sound good. Perhaps try a few more Restarts  but if that doesn't help then I'd say I has died. If it is still under warranty then contact Fitbit Support  

Community Council Member

Helen | Western Australia

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