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Luxe turns off randomly while exercising

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‎09-12-2024 14:48 - last edited on ‎09-13-2024 08:50 by Fitbit Moderator

‎09-12-2024 14:48 - last edited on ‎09-13-2024 08:50 by Fitbit Moderator

My luxe turns off randomly and often when I am walking/working out and I don't have the charger nearby.  When I connect to the charger, the luxe comes back on...with the time when it turned off.  It usually resets in a few minutes but I lost all the data from my workouts.  It has been happening more often now.  

I see that many others are having the same issue.  Should I forget Fitbit and go to another solution?

 

Moderator edit: clarified subject.

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‎09-13-2024 08:47

‎09-13-2024 08:47

Hi @SSV203. Welcome to the Fitbit community.

Thank you for sharing with me the information regarding your Luxe.

I'd like to know if you tried restarting the device by pressing the button located on the flat end of the charger 3 times, pausing for 1 second between presses. If not, try this out: How do I restart my Fitbit device?

I recommend you to follow the steps listed in this article that can help: Can I extend my Fitbit device's battery life?

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