Luxe unresponsive after attempted firmware update

[Nic7172]

An update was suggested.   I attempted this,  but it hasn't worked (according to my app) and now luxe is unresponsive.  I have tried everything suggested .... press button on charging cord 3 times.  The fitbit logo lights flash but there's no vibration and nothing else happens.

I left luxe charging overnight and tried again this morning,  but still no response.  According to app luxe is only 30% charged.

Moderator edit: clarified subject

[ManuFitbit]

A warm welcome to the community forums @Nic7172. 

Thank you for sharing the details regarding the difficulty with your Luxe. Thank you for trying to fix it on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Nic7172]

Thank you - yes it is all being sorted.

[DaniFitbit]

I love to see you here again @Nic7172!

Thanks for sharing this great news! I'm glad you got this sorted out. 

Have a good one!