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Luxe watch face keeps falling off

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‎08-19-2025 14:49

‎08-19-2025 14:49

I am on my second Fitbit Luxe watch. Both of them have had the watch face fall out of the watchband case. Conveniently, this happens right after the warranty expires. I am thinking about upgrading my watch but want to know if this is an issue with any of the other versions of Fitbit trackers/watches. Has anyone had the same issue with other watches? Thank you.

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‎08-23-2025 06:26

‎08-23-2025 06:26

Hi @Willybear.  The Sense and Versa models have the most reports about screens falling off.  Pretty uncommon in the Charge 5/6, Inspire 3, and Luxe forums. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎08-27-2025 15:58

In response to LZeeW

‎08-27-2025 15:58

Hi @Willybear. Welcome to the forums.

Thank you for sharing with us the details about this issue that you had with your Luxe. Sorry to know that you have been this experience twice. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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