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Luxe will not setup on my Google Pixel 8 Pro

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

At my wit's end...

For about a week now I have been trying to get my new Luxe paired and setup on my Pixel 8 Pro via the Fitbit Android app.

I have tried every combination and permutation of trouble-shooting steps I could find online and it still gives me the "Luxe not found" response after a minute of "Searching for your Luxe...".

One thing I noticed today is that if I go into Bluetooth settings whilst trying to setup via the app, the phone seems to find the Luxe but going back to the app it just times-out with "Luxe not found".

My phone OS is up to date and I don't have anything unusual with my phone setup I can think might cause this.  Am not the only one with this problem?

What else can I try???

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yesterday - last edited yesterday

yesterday - last edited yesterday

Hi @LxLx009. A warm welcome to the community forums. 

Thank you for sharing with me these details about your Luxe and the effort to set up the device with your phone. 

Please confirm that you performed the tips listed in this help article even if you already tried some of them:

Why can't I set up my Fitbit device?

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