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Luxe will not sync with Jitterbug Lively 3

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‎09-29-2021 08:30

‎09-29-2021 08:30

I purchased the Fitbit luxe for my mother. We have no problem setting it up using the Fitbit app on her brand new jitterbug lively smart 3 phone. The luxe will sync for about 12 hours then suddenly stops. The Bluetooth phone settings show that the luxe is connected. We’ve reset the watch and set it up again. Deleted the app and reinstalled, still won’t  sync. The phone is running Android 10.0. Please help. I’m using the same watch on my iPhone 12 with no issues. 

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2 REPLIES 2

‎09-29-2021 09:17

‎09-29-2021 09:17

Forgot to mention that we also had Bluetooth on the phone forget the device. Still the same issue as I mentioned in my last post. 

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‎09-29-2021 16:14 - last edited on ‎06-14-2023 07:42 by Fitbit Moderator

In response to Barbd64

‎09-29-2021 16:14 - last edited on ‎06-14-2023 07:42 by Fitbit Moderator

Welcome to the Fitbit Community, @Barbd64.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

In addition to the troubleshooting steps you've performed, you can find some other useful instructions to resolve syncing issues in this article.

Have you received the answer you were looking for? Choose the post as the best answer!

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