Luxe won't charge properly

[Kettlebelle2023]

Hi - I haven't used my Luxe in months and decided to use it now. When I tried charging it, it gets to 99% (never on 100%) and when I remove it from the charger, watch is dead. So I tried recharging but it starts with 1% again. I was able to update the watch's software by changing the face of the watch using my cellphone. it's working when it's charged. But when I remove it from the charger, watch is dead - i recharge and it goes back to 1% every time.

Also, while its charging, the watch will not respond even if I double tap it. it just displays that's its charging and displays the % charged.

Please help 😞 This is a new watch which I have deferred wearing since I still have my Fitbit Charge 4.

Moderator Edit: Clarified subject

[Gr4ndp4 · Accepted solution]

Hi, @Kettlebelle2023 welcome to the community, I think your best way forward will be to talk to "Customer Support" using the chat facility or phone for a prompt response. It's a good move to make notes of the steps you have taken and the results along with where & when you bought your "Luxe". These details will help the agent make progress.

Cheers

[Kettlebelle2023]

Thanks. Yes I did reach out to customer support and taken on troubleshooting steps as directed. However customer support cant still resolve so we resort to email. No response yet as to how to resolve this issue. Unfortunately there is also no fitbit service center in my country.