Luxe won't charge

[MissLydia]

Charger will not adhere to Luxe watch, even after cleaning contacts on both

Moderator Edit: Clarified subject

[Mammacta]

No matter what I do, from pushing the button on the charger to leaving it on charge for days, to roping it on securely it simply will not charge. I’m stumped 

[MarreFitbit · Accepted solution]

Hello there, @MissLydia @Mammacta. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe devices before reaching out. I understand where your concerns are coming from and how you guys must be feeling. 

To better assist you with this matter, please confirm that you've followed all tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging?

Hope that helps. 

[Gr8lakesgrrl]

I've cleaned all the contacts as instructed. Still not charging.

[MarreFitbit]

Hi there, @Gr8lakesgrrl. Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.