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Luxe won't charge

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‎05-03-2022 05:50 - last edited on ‎05-03-2022 07:50 by Fitbit Moderator

‎05-03-2022 05:50 - last edited on ‎05-03-2022 07:50 by Fitbit Moderator

My Luxe is less than one year old, and it will no longer accept a charge.  Has anyone else had this problem, and if so, were you able to resolve it?

 

Moderator Edit: Clarified subject

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‎05-03-2022 07:52 - edited ‎10-23-2023 10:09

‎05-03-2022 07:52 - edited ‎10-23-2023 10:09

Hi there, @Redtillie. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you tried reaching out to our Support Team but your chat is getting disconnected, please feel free to give us a call instead. Click here to get connected.

In the meantime, I recommend following the troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-03-2022 07:52 - edited ‎10-23-2023 10:09

‎05-03-2022 07:52 - edited ‎10-23-2023 10:09

Hi there, @Redtillie. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you tried reaching out to our Support Team but your chat is getting disconnected, please feel free to give us a call instead. Click here to get connected.

In the meantime, I recommend following the troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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