help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-24-2022 17:57 - last edited on ‎05-25-2022 14:42 by Fitbit Moderator

‎05-24-2022 17:57 - last edited on ‎05-25-2022 14:42 by Fitbit Moderator

My Luxe isn’t charging, prior to completely dying it was coming up as an error that it wasn’t connected to charger. This was while it was vibrating off and on showing it was charging (although it wasn’t). Now that it has completely died it won’t even show that it is connecting to the charger at all. I’ve tried cleaning it and changing outlets as well as charging port. Please help! 

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎05-25-2022 14:43 - edited ‎11-14-2023 11:01

‎05-25-2022 14:43 - edited ‎11-14-2023 11:01

Hi there, @Brittanydenise. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. Please feel free to contact them back if you have any questions or concerns about the outcome of your case. 

Have a nice day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes