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Luxe won't charge

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‎01-01-2023 15:01 - last edited on ‎01-02-2023 07:52 by Fitbit Moderator

‎01-01-2023 15:01 - last edited on ‎01-02-2023 07:52 by Fitbit Moderator

I got a free Fitbit Luxe in November’22 from UHC Renew Active.

The watch fails to charge.  When I attempted to charge it today, the battery completely drained and now appears dead.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-02-2023 00:28

‎01-02-2023 00:28

Hi @Sunfluer Try THIS Help Article on charging problems. If nothing helps the contact Fitbit Support  - it should still be coveredby warranty. 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎01-02-2023 07:54

In response to NellyG

‎01-02-2023 07:54

Hi there, @Sunfluer. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. @NellyG Thanks for your help!

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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Best Answer

‎01-05-2023 07:04

In response to MarreFitbit

‎01-05-2023 07:04

I returned the defective LUXE for an exchange under the warranty.  I’m waiting for a replacement.

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