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Luxe won't charge

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‎06-23-2023 03:44 - last edited on ‎06-23-2023 03:56 by Fitbit Moderator

‎06-23-2023 03:44 - last edited on ‎06-23-2023 03:56 by Fitbit Moderator

my luxe worked well untill this morning, when i tried to connect to the cable for a recharge and it stop working (tried several current plug) 

I've also tried to press the botton on the cambe 3 times as suggested but nothing happens

any suggestion?

man thanks in advance!

Moderator Edit: Clarified subject

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‎06-23-2023 04:00

‎06-23-2023 04:00

Hi there, @LAdyoscar13. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've followed all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Nevertheless, I've seen you contacted our Support Team after posting here, but your chat got disconnected. If the steps above don't work, please feel free to get in touch with our team once again so they can further assist you.

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


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