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Luxe won't charge

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‎03-26-2024 11:42 - last edited on ‎03-26-2024 13:20 by Fitbit Moderator

‎03-26-2024 11:42 - last edited on ‎03-26-2024 13:20 by Fitbit Moderator

My Luxe is not charging. I placed it on the charger this morning and it won’t charge. Has this happened to anyone else? What should I do?

Moderator Edit: Clarified subject

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‎03-26-2024 13:09

‎03-26-2024 13:09

Hi @cgrawburg  see if anything in this help article gets you going - click to read

Stepping in the U.S.A. since September 2013. Android 14

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‎03-26-2024 13:22

In response to Odyssey13

‎03-26-2024 13:22

Hi there, @cgrawburg. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is not charging. We'll be glad to help you! 

Have you tried the tips and recommendations provided by @Odyssey13?

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Luxe. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


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