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Luxe won't charge

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‎09-19-2025 01:27 - last edited on ‎09-26-2025 11:15 by Fitbit Moderator

‎09-19-2025 01:27 - last edited on ‎09-26-2025 11:15 by Fitbit Moderator

My Fitbit Luxe completely ran out of charge and will not re-charge. I have tried another charging lead, in case that was the fault, but still not charging. Help please!

Moderator Edit: Clarified subject

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4 REPLIES 4

‎09-19-2025 01:57

‎09-19-2025 01:57

(Moved to relevant forum section.)

Peter McLennan
Gondwana Software
Best Answer

‎09-19-2025 04:54

‎09-19-2025 04:54

Hi @Sheilasluxe   Please see this Help article for more troubleshooting steps: Why isn't my Fitbit device's battery charging?   If nothing helps, then it might have a battery charging fault.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-19-2025 08:20 - last edited on ‎09-21-2025 14:59 by Fitbit Moderator

In response to LZeeW

‎09-19-2025 08:20 - last edited on ‎09-21-2025 14:59 by Fitbit Moderator

Hi

Thank you for taking the time to reply, much appreciated. 
I have cleaned the charging terminals, as per guidelines, and am waiting for the WST h to be thoroughly dry before I try charging again. 
fingers crossed!

----

Thank you very much for that link. Followed the cleaning instructions and waiting with hope! 🙏🏻

Best Answer

‎09-22-2025 08:59

In response to LZeeW

‎09-22-2025 08:59

Hi Laurie, I’ve had to accept that my wretched Luxe is dead. 😕 I’ve given in and ordered another as I’ve not been able to find any other make/model which is so neat. The majority of smartwatches now are almost as big as my long lamented beautiful little Nokia. Yep, I’m sure it’s an age thing but as a youngster I delighted in the miniaturisation of every day stuff 😄

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