help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2025 07:15 - last edited on ‎11-26-2025 08:06 by Fitbit Moderator

‎11-26-2025 07:15 - last edited on ‎11-26-2025 08:06 by Fitbit Moderator

I put my Fitbit Luxe on the charger and didn't realize it wasn't charging. And when I looked it seems as though the battery is actively draining as the percentage keeps going down. I've tried charging from a USB port on my laptop and using a separate charging block plugged into the wall. I have also tried resetting by holding the button on the charger. Nothing is working. I started at 35% and 1 hour later I'm down to 6%.

 

Moderator edit: updated subject for clarity

Best Answer
1 REPLY 1

‎11-26-2025 08:05

‎11-26-2025 08:05

Hello @Killasandra!   It’s nice to see you here!

Thank you for letting us know about your Luxe that is not charging. 

I appreciate all the troubleshooting steps you have tried before contacting. Have you tried cleaning the charging contacts on your watch and charging cable? Please follow the steps in this help article to clean them. 

You can also try this type of reset on your Luxe:

  1. Connect your Fitbit device to the charger.
  2. Please remove and re-insert it quickly.
  3. After a half-second pause, repeat this removal and insertion motion 3 more times, all within a span of 8 seconds.

Once the contacts are clean and the reset is done, please connect it to the charging cable on a computer and leave it for a few minutes to check if it charges.

 

Best Answer