Luxe won't hold a charge

[Goddie]

My fitbit luxe won't hold its charge any ideas !! I have done an online chat which was a waste of time.

Moderator Edit: Clarified subject

[Bella952]

you and me both!  Returned my original one 6 months in because the bracelet clasp was faulty.  Nightmare ever since!  I’ve now had 3 replacements … all of which are “refurbished!” Replacements, first 2 wouldn’t hold the charge for more than 20 hours, third one bit yet tested.  So very disappointed and really frustrated.  

[SavvySylvia]

Have had every Fitbit since my first charge. The Luxe is garbage and Fitbit should do better to solve issue or issue refunds! So disappointing!

[Bella952]

I couldn’t agree more.  Very disappointed.  I certainly didn’t appreciate the warranty was only good for a “refurbished” replacement or 50% discount on another purchase but no refund.  Disgraceful!    Next time, if there is a next time, I will buy from John Lewis who give a straight forward 2 year guarantee with no catches.   The luxe might look prettier but it’s rubbish! 

[Goddie]

I'm ringing them when I get home from work later today, I'll keep you
updated on what happens.

[Bella952]

Good luck with that.  I’ve spent hours on the phone with at jest 5 customer services reps who won’t pass me on to a manager …. Always the same response …. You are under warranty so you can have 50% of a new purchase or a refurbished replacement.  Most frustrating thing is I bought the bracelet    Special edition Luxe for £180 …. The bracelet is fine!!!!

[Goddie]

It's ridiculous, I've done 2 online chats today which were a waste of time.
It seems they are closed Saturday and Sunday, so I'll have to wait until
Monday to speak to a human.