Luxe won't open text messages

[jeczajka]

I have a Samsung galaxy s21, and when I get a text notification on my luxe, I click to open it and it opens it on my phone, but not on my luxe.   I have checked all the settings on my phone and on the fitbit....so not sure what the issue is.  Any help would be greatly appreciated!    Thanks!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @jeczajka. Welcome to the Community Forums. Thanks for taking the time to check the Luxe's settings to make sure that everything is set correctly. 

Please note that this is an expected behavior. When I press open message on my watch, only that message closes, as it should. I pick up the phone, unlock the screen, the message is the next thing I see. If you press open, you are telling the Luxe to open the notification on the phone. If you aren't near the phone, don't press open. 

As a friendly reminder, please know that for text messages, name or number of the sender and the message appear. If there is a longer notifications, tap the notification to see the full message. Note that if you clear a notification from your device, the notification is removed from your phone's notification center. If you clear a notification from your phone, the notification is removed from your device.

Notifications tips:

• To delete 1 notification, tap the notification > Clear.
• To delete all notifications at once, swipe to the top of your notifications and tap Clear All.
• For longer notifications, tap the notification to see the full message.
• To exit the notifications screen, press the back button or swipe up.
• If you clear a notification from your device, the notification is removed from your phone's notification center. If you clear a notification from your phone, the notification is removed from your device.

For more information, see How do I get notifications from my phone on my Fitbit device?