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Luxe won't respond

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‎02-27-2023 11:27 - last edited on ‎12-19-2024 08:25 by Fitbit Moderator

‎02-27-2023 11:27 - last edited on ‎12-19-2024 08:25 by Fitbit Moderator

My fit bit Luxe is only 4 weeks old. I charged it yesterday and now it will not start up. I have tried the 3 pushes of the button on the charging cord but still no go. The app tells me it is 100% charged. What do I do now ? Thanks 

 

 

Moderator Edit: Clarified subject

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‎02-27-2023 15:23 - last edited on ‎01-03-2024 10:03 by Fitbit Moderator

‎02-27-2023 15:23 - last edited on ‎01-03-2024 10:03 by Fitbit Moderator

@SonyaM66 , A warm welcome to the Community! Thank you for your message and tries with the restart. 

Are the green LEDs blinking?

Have you tried charging it on another USB port or using another USB port for the restart?
What do you see/feel when restarting the Luxe?

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎02-27-2023 15:23 - last edited on ‎01-03-2024 10:03 by Fitbit Moderator

‎02-27-2023 15:23 - last edited on ‎01-03-2024 10:03 by Fitbit Moderator

@SonyaM66 , A warm welcome to the Community! Thank you for your message and tries with the restart. 

Are the green LEDs blinking?

Have you tried charging it on another USB port or using another USB port for the restart?
What do you see/feel when restarting the Luxe?

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎02-27-2023 15:46

In response to JuanFitbit

‎02-27-2023 15:46

I connected the usb charger to a pc and it works now.
Thanks
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