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Luxe won't respond

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2023 20:52 - last edited on ‎10-12-2023 17:20 by Fitbit Moderator

‎10-11-2023 20:52 - last edited on ‎10-12-2023 17:20 by Fitbit Moderator

My Fitbit quit working abt a month ago. It started back up after 10 days then quit again. The app says the battery is full but nothing else is happening.

Moderator Edit: Clarified subject

Best Answer
7 REPLIES 7

‎10-12-2023 17:25

‎10-12-2023 17:25

Hello there, @lmnbeck. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you contacted our Support Team after posting here. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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Best Answer
0 Votes

‎10-12-2023 19:40

In response to MarreFitbit

‎10-12-2023 19:40

My fitbit Luxe is not working. My app says that the battery is full. I have
ordered a new one and now I am not sure if it will work as the community
posts say they are not working.

--
Rick and Linda Beck
Best Answer

‎10-13-2023 08:47

‎10-13-2023 08:47

Same here, SO FRUSTRATING 

Best Answer

‎10-13-2023 12:59

In response to lmnbeck

‎10-13-2023 12:59

Same here. I changed it and restarted it several times. It’s either stuck on the Fitbit logo or dead. I’ve tried to change the clock face, but app can’t find the Fitbit now. I’ve probably had 5 Fitbits over 5 years, this is getting old. 

Best Answer

‎10-13-2023 14:11

In response to Luxesux

‎10-13-2023 14:11

Is the company doing anything?

--
Rick and Linda Beck
Best Answer

‎10-16-2023 08:42

In response to lmnbeck

‎10-16-2023 08:42

I did troubleshooting today and they’re going to get back to me. I think I’m still in the 2 year window. How about you?

Best Answer

‎10-16-2023 11:44

In response to Luxesux

‎10-16-2023 11:44

Definitely! Can we get support?

--
Rick and Linda Beck
Best Answer