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Luxe won't set up

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‎09-07-2022 15:09 - last edited on ‎09-08-2022 07:04 by Fitbit Moderator

‎09-07-2022 15:09 - last edited on ‎09-08-2022 07:04 by Fitbit Moderator

I just received my Luxe and am trying to set it up. It is fully charged and I tried doing the 3 button push to set. I'm not tech savvy at all. The screen just tells me to download the app, which I have already done.

 

 

Moderator Edit: Clarified subject

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‎09-08-2022 07:06 - edited ‎12-13-2023 03:39

In response to SteveH

‎09-08-2022 07:06 - edited ‎12-13-2023 03:39

Hi there, @JillyJean11. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. @SteveH Thanks for your help!

I recommend following the troubleshooting steps provided in this help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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4 REPLIES 4

‎09-08-2022 00:09

‎09-08-2022 00:09

Have you run the app? It should step you through the process of setting up your new fitbit. If you have run it, what problem did you have?

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‎09-08-2022 07:06 - edited ‎12-13-2023 03:39

In response to SteveH

‎09-08-2022 07:06 - edited ‎12-13-2023 03:39

Hi there, @JillyJean11. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. @SteveH Thanks for your help!

I recommend following the troubleshooting steps provided in this help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-08-2022 11:32

In response to SteveH

‎09-08-2022 11:32

I was able to figure it out.Thank you
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‎09-08-2022 12:40 - edited ‎07-14-2023 03:42

In response to JillyJean11

‎09-08-2022 12:40 - edited ‎07-14-2023 03:42

@JillyJean11 I'm glad to hear you were able to sort the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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