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Luxe won't set up

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‎10-30-2021 08:08 - last edited on ‎11-12-2021 13:33 by Fitbit Moderator

‎10-30-2021 08:08 - last edited on ‎11-12-2021 13:33 by Fitbit Moderator

I have a new Luxe out of the box today:

  • Connected to chage 
  • Fully charged
  • Not found by phone or computer Bluetooth
  • Restarted by doing the charger button press 3x
  • Screen shows "Download the fitbit app" and won't leave that message
  • Plug back in to the charger - it shows 100% but won't leave that screen and is not discoverable by phone or computer bluetooth

Around and around I go.  Help!!!

 

Moderator Edit: Clarified subject

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‎10-30-2021 09:16

‎10-30-2021 09:16

here is the article about compatibility of the devices - click to read.

Hi @WalkingByWater  this is the information on how to get set up, see if you're following all the steps - click to see

Stepping in the U.S.A. since September 2013. Android 14

Best Answer