Luxe won't stay connected to my iOS device

[JvdS]

Hi, my new fitbit luxe doesn’t synchronise with my app on iPhone. When I open the fitbit app my phone can’t ‘Find my fitbit. Bluetooth connection is lost. Only after restarting my fitbit, I Can restore Bluetooth connection, but that can not be the way. I want to open the app and have a direct synchonisation to see my stats. Tips om how to solve this problem? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JvdS. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please follow the steps below:

1. Force quit the Fitbit app, open the Fitbit app, and sync your Fitbit device. 
2. Take a look at this help article Why won’t my Fitbit device sync?   
3. Restart Luxe one more time and manually sync your device.

Hope that helps.

[Racteo]

I am android phone user, I have the same issue can't synchronise directly to the app even manual sync. Everytime need to restart my fitbit app... 

[MarreFitbit]

Hi there, @Racteo. Welcome on board. Thanks for trying to troubleshoot the issue with your Versa 3 before posting here.

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Luxe.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Luxe.

Hope that helps. 

[JvdS]

I’ve allready doen this yesterday and today, but it doesn’t help. I have an iPhone XR, that should work. 
I’ve also noticed that the steel bracelet doesn’t stay fitted perfectly to display-part. It continiously gaps, so I have to press it tight over and over. 
I’m storting to question the quality of this fitbit. Never had any problems with the inspire 2. 

[MarreFitbit]

@JvdS Thanks for the details provided.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Racteo]

Hello, I m using huawei p30pro. It's weird, it can be synced during
charging. But it can not connect again if unplug from the charger. Its OK I
will try to Google and search the other solution. Thanks for your help.
Have a nice weekend.

[Cald12]

This happened to me and eventually returned device for refund . It had been purchased direct from Fitbit. Went to John Lewis and bought replacement and it’s been working fine . Seems to be a problem with some  actual device on iOS . I wonder if Fitbit selling the faulty batch ?