Luxe won't swipe

[Kimmip]

I have tried a reset, changed the clock that didn't work either it's updated and it still syncs and gathers data but it will not swipe no way no how. I'm down to trying a factory reset. But I thought I would see if there are any other suggestions before I do that. Please help.

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Kimmip, welcome to the community. If you do a factory reset you'll lose your unsynced data. I wonder if you have inadvertently set the "Water Lock". Do you see a blue "ticker tape" message on the screen under the clock data field "Water Locked, double tap to unlock"? If so unlock by firmly double tapping. If this does not work & allowing you have successfully "Reset" and tried a change of clock face I think your best next move is to talk to "Customer Support" . Use the chat facility or phone for a prompt response, before contacting them make a note of the steps you have taken & the results along with when & where you bought your "Luxe", this will greatly assist the agent.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @Kimmip. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Gr4ndp4 Thank you so much for your help and advice!