Luxe won't sync after a restart

[Gmp81]

Hi, I've been using my new Fitbit Luxe for a few weeks now. For the last week it wasn't syncing so I did a reset. It seemed to have addressed the issue but now I see a red circle with an X on the screen. Can't seem to do/see anything or sync with the phone. 

TIA for your help.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Gmp81. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Luxe.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Luxe.

Hope that helps. 

[Gmp81]

Hi there, My phone is a pixel 5. I ended up doing a factory reset (via the charging cable) and it seems to have worked for now. I had already tried the  steps you have outlined and they didn't help unfortunately. 

Sorted for now. Thanks

[MarreFitbit]

@Gmp81 Awesome! I'm glad to hear you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.