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Luxe won't sync and won't update

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‎08-21-2024 15:54 - last edited on ‎08-23-2024 06:57 by Fitbit Moderator

‎08-21-2024 15:54 - last edited on ‎08-23-2024 06:57 by Fitbit Moderator

For the past 6 days, my Luxe won't sync to my phone. In the Fitbit app, it says "no info available" for my device, but then also says "update available". However, the "update device software" button is grayed out, not pink. I have restarted my phone and my Luxe.

Moderator Edit: Clarified subject

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‎08-23-2024 07:31

‎08-23-2024 07:31

Hi there, @jaclynray87. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not syncing nor updating. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend following the troubleshooting steps provided in this help article Why won't my Fitbit device sync? 

Once you manage to sync your Luxe, please try checking for the update. If the issue persists, see Why can't I update my Fitbit device? 

Maria | Community Moderator, Fitbit


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