Luxe won't sync anymore

[Destinye4life]

My luxe was working fine. Charged it fully today. Now I can't get it to sync. Turned my phone on and off, force stopped and re opened.

Turned Bluetooth on and off. Restarted my luxe. Nothing is working.  Please help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Destinye4life. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Luxe is still not syncing despite all the steps you've tried so far. I'll do my best to help you with this. 

In addition to the steps you've done, please confirmed whether you tried all the steps provided in this help article Why won't my Fitbit device sync? 

If the above doesn't work, please try the following steps in the order listed:

• Unpair your Luxe from your old phone's Bluetooth and also from the new phone.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe again.

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.