Getting Luxe to stop actively track my location
Can someone please tell me how to stop the Luxe from actively tracking my location when all I want to do is look at it. I only want it to track location when I’m doing an exercise.
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Forum Posts
How do I change the band of my Luxe?
How do you change the wrist band?Moderator Edit: Clarified subject
Resolved! Luxe Alternative Bands
I receive a Luxe for Christmas and I’m enjoying it so far! My biggest complaint is the standard band that comes with it. I don’t mind the silicone but would honestly prefer something similar to the Hook Loop and the Infinity band for the Charge serie...
How do I add gold to the exercises on my Fitbit Luxe?
How do I add golf to the listModerator Edit: Clarified subject
Can't pair my Luxe with my Samsung J5
Just got a luxe for Christmas and can't pair it with my phone Samsung J5. After Googling there seems to be completely problem with Samsung phones. Is there any fixes of have I now got a Fitbit that's useless.Moderator Edit: Clarified subject
Different step count new app
I updated to the new app and now my annual step count is completely different. How is that possible??
Luxe is not showing my sleep data but the Fitbit app does
My sleep data are showing up on my app (iOS), but not on my Luxe tracker. All firmware is up to date, devices have been restarted and synced. I see @Bladermom on 7/23/23) posted the same issue without any answer. How can I see my sleep data on my L...
Can we custom apps and clock faces on Fitbit Luxe?
Can we have a way to add custom apps and clock faces we coded or downloaded? And games too? pleaseModerator Edit: Clarified subject
My experience with Fitbit Luxe
Unfortunately my luxe died yesterday - I only got it a few months ago. Fitbit customer support (through the live chat) was helpful and they are sending me a new one, but I’m still super disappointed - I was enjoying the Fitbit but now am very skepti...
Resolved! My experience with Luxe and Customer Service
Do not purchase this device. Mine failed after less than a month (display broke on its own overnight while charging, apparently a very common issue with the Luxe) and FitBit will not honor the refund policy. They had me return it saying they would re...
How to turn on reminders to move on my Luxe?
How do you turn on the hourly step notification? My luxe is not reminding me to stepModerator Edit: Clarified subject
Does the charger even work
I have had this one week. When I got it I fully charged it. This is the first time since then that it’s needed charged. I have tried multiple charging cubes, outlets and the computer. I have been trying to charge it for five hours now and it’s not c...
Outrageous number of zone minutes a day
My Fitbit luxe gives me around 400 zone minutes a day, is this possible? Or does this mean that my Fitbit luxe is defective?
Luxe touchscreen is unresponsive
The screen on my Luxe has stopped responding properly... when double tapped, the clock shows, but I can't scroll through the menus anymore. It was also scrolling through menus autonomously, giving me weird notifications. Tried a restart on the charge...
Luxe is showing the wrong time
How can I get the FItbit Luxe to display proper internal timeModerator Edit: Clarified subject
Luxe won't charge
I tried pressing 3x waited forever to see the logo turn on, unplugged change on all the possible ports I got in the house I could even teleport at this rate but still nothing is happening it's still black won't turn on. help please. Moderator Edit:...
Countdown timer that has hours on luxe
Hi this issue has been raised in the past but it appears that the voting for it has been archived. I really would like the Fitbit luxe’s countdown timer to include hours. I used my inspire 2 for hours-long timers almost daily. I was really disappoint...
Find my phone app is not available on my Luxe
My luxe does not have the option in settings to turn on find my phoneModerator Edit: Clarified subject
Luxe heart rate is not accurately while exercising
Every time I excersice the heart rate is inaccurate. At times it works. Then it drops to resting rate. Then it freezes. Then it doesn't register. I'll never buy another one. I wanted it to track my calories and heart rate. It can't do either if the H...
Luxe FitBit Is Charged: Display and Backlight Won't Light Up or Respond
I just started having issues with it today. It stopped working around 10:30am. The display and backlight won't turn on when I press on the display or plug the FitBit into the charger. The app shows that it is charged and needs an update but in the ap...
Won't charge or turn on
Unfortunately mine suddenly ran out of battery life over night and now it won't charge. The app says battery empty and that I need to update. But I can't do anything since it won't charge. Tried multiple charges, outlets, uses, etc and nothing. Oc...
Luxe doubled my steps
My Luxe randomly doubled my steps this evening from 12,000 to 24,000. The app shows the extra steps accured at midnight this morning so 12,000 steps that weren’t there at that time suddenly appeared. I was asleep at midnight. It is aggravting becaus...
Luxe not going back to clock after reaching goal
How do I get my Luxe to go back to the clock once I reach a goal? It seems like once I reach a goal it stays on the goal screen unless I let the watch go black for 5-10 minutes. You can’t swipe when it’s on the goal screen and sometimes I just really...
Luxe won't pair anymore
My Luxe will not pair after I charge it. I have looked at all the answers on this topic what MarreFitbit tells everyone to do, I have done several times. Each time I charge my Luxe I spend another 30 minutes getting it to pair back to my phone (Sam...
Can’t Reclassify Exercise
My luxe likes to think I’m swimming when I’m actually washing up but with the redesign it doesn’t seem possible to reclassify exercise. Before I would change it to cleaning. Has that feature gone for ever (and why Fitbit why) or am I looking in the w...
Luxe won't wake up
I have charged my fibit luxe but now it won't wake up. How can I fix this?
Resolved! Luxe battery issues
My luxe won’t hold a charge. I have to charge it every day. It used to hold a charge for almost a week. Now it drains under 14 hours and goes from 100% to 5% in under a day. It also takes forever to charge to 100%. It’s been charging now for 45 m...
Resolved! Luxe clock face looks different
Can someone tell me if this is normal? It's been like this for months now, but one day after charging my Fitbit Luxe, instead of being all black with the clock face blending in with the entire face of the watch, it now looks like this. I have tried u...
Luxe stopped tracking my sleep data
My Luxe has stopped tracking my sleep. Is anyone else having problems or know how to fix it? ThanksModerator Edit: Clarified subject
Resolved! How do I replace my old Luxe with my new one?
I Have a new luxe I want to add and get rid of the old luxe How do I do it?Moderator Edit: Clarified subject
Luxe screen frozen and sync dropped off
HI all, does anyone have a fix for a frozen screen on a Luxe. I tried restarting the fitbit, reinstalling the app many times. And now my app won't even let me sync the fitbit as the connection dropped off. It is not even showing on the device list. T...
Resolved! The time on my Luxe keeps showing wrong
Before I switched over to Google I could tap on my Fitbit Luxe and it showed the time -bright and bold. Now when I tap on it, the time shows up as 51:28:48 (and it’s very small). I have no idea what that means. It also doesn’t give me the date. I re...
Luxe won't respond to anything
I've put my Fitbit on charge but now it isn't responding either plugged in or not. It seems like it just died. Any ideas?Moderator Edit: Clarified subject
Luxe is showing the wrong time and the Fitbit app won't open
Yesterday I noticed my watch has the wrong time. I went to the app but it will not let me log in. I have tried the restart on the watch and also using the charging cord. No luck with either.Moderator Edit: Clarified subject
Resolved! Where I can purchase a new Luxe charging cable?
Where can I purchase a new charging cable. My puppy chewed mine?not repairable Moderator Edit: Clarified subject
Luxe heart rate reading massively inflated at start of runs
For some time now my Luxe has a tendency to spike by 40bpm or even more for several minutes at the start of runs. Here's a recent treadmill session, and then the same session as recorded by a Polar H10:At one point the Fitbit had my heart rate at ove...
Luxe stopped working
Is anytime else having this issue?My luxe screen wakes upon moving my wrist and when I tap the screen. However, I can't do anything else. No seeing other stats, no changing screens. It's like once I'm looking at the clock face and that's it. This jus...
Luxe won't show the correct time after traveling
Hello, My Luxe is not showing the correct time, it is off by 6 hours and 10 minutes. We recently traveled to Europe and my Luxe adjusted its time after synching with my phone. I have synched twice and still not matching up in time. (We have been b...
Luxe won't track my sleep score
My Luxe watch shows the correct time, but the sleep log for the past 4 days is in Pacific Time. (I’m in ET.) I did travel to the West Coast a month ago but I’ve been back for weeks now and it’s been logging correctly until now. I tried disconnecting ...
Luxe screen went green
My Fitbit Luxe screen has turned green. Cannot access anything on the watch. I have tried restarting it by pressing the button on the charging connection cable but nothing happens. What else can I do?Moderator Edit: Clarified subject
