Luxe won't sync anymore

[metelbis1]

I haven't changed any settings, phone and fitbit are up to date, but it's not background syncing at all anymore. It's even gotten to the point where I've lost GPS connection several times throughout a run, had to open my phone and fitbit app, and sync to get my GPS connection back. This has only been happening the past couple weeks. If I just don't open the app for a few days, then when I finally DO open it, it has to sync data for several days all at once. Just now it told me I had taken zero steps every day since Wednesday. It took about 10 minutes to populate all that data. I used to be able to just open my app and it was all there, already background synced. My bluetooth is always on, my fitbit app is always open in the background. What's going on??

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @metelbis1. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe stopped syncing properly. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend trying the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Sahh]

I have had exactly the same problem starting on Wednesday. I have followed through on all your steps several times and nothing has changed. My app records the steps I take but there’s no sleep data, no health metrics & no heart rate data. I have tried deleting the app, restarting Fitbit & phone with no luck.

[Gr4ndp4]

Hi, @Sahh, welcome to the community, you seem to have several specific issues. Heart rate - is the green LED on the back of your "Luxe" flashing? if not from the clock screen swipe down to "settings">swipe up to>Heart rate, and ensure the slider is in the "on" position. Sleep data - How do I track my sleep with my Fitbit device? - Fitbit Help Center provides detailed guidance & advice and the opportunity to review. Health metrics - What should I know about health metrics in the Fitbit app? - Fitbit Help Center note you need to wear your "Luxe" for at least a full day & night. I assume you have already visited Why won't my Fitbit device sync? - Fitbit Help Center and considered the issues along with @MarreFitbit advice. Remember if you want to sync your Fitbit app you can always go to the "Today" screen & slide your finger down the screen & release to see the sync progress bar advance left to right at the top of the screen. (your phone needs to have access to the internet for syncing to take place)

I hope this helps.

Cheers