Luxe won't sync automatically

[Pluxe]

My first luxe stopped syncing a year ago and Fitbit offered a replacement or a discount on another Fitbit. Foolish me i took the replacement. Now a year later I have to manually sync it every day. My prior Fitbit to the Luxe did not have these syncing problems and automatically synced. I would never get another luxe as it looks nice but that is it. 

Moderator Edit: Clarified subject

[Heather-S]

@Pluxe Hello, sorry to hear about your syncing issues. Are you using Android or iOS and is your app up-to-date?

Have you tried any troubleshooting methods? This is what I would try and see if it resolves the issue for you:

• Turn bluetooth on your phone off and back on
• Restart your device
• Delete the Fitbit app from your phone and reinstall it
• Remove the device from your Fitbit app and set it up again as new device
• If all else fails, perform a factory reset of your device

[CareyPan]

Still, after all your suggestions, still won't sync...NOW WHAT BESIDES CANCEL SUBSCRIPTION??!!

[Heather-S]

@CareyPan You should reach out to Customer Support if you're still having issues.