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Luxe won't sync my steps and sleep data

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‎02-06-2023 20:25 - last edited on ‎03-27-2025 20:58 by Fitbit Moderator

‎02-06-2023 20:25 - last edited on ‎03-27-2025 20:58 by Fitbit Moderator

My luxe is still not syncing my steps and sleep score.  I know it was down today, but from what I read it should be back up and running, but my is still not working properly.

 

 

Moderator Edit: Clarified subject

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‎02-07-2023 04:51 - edited ‎08-17-2023 05:32

‎02-07-2023 04:51 - edited ‎08-17-2023 05:32

Hi there, @mollytherealtor. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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