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Luxe won’t sync, randomly turned off, and time changed

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‎02-04-2022 07:34

‎02-04-2022 07:34

My luxe will not sync despite following instructions given in chat and restarting luxe. Yesterday it randomly turned off while wearing it- (battery at 83% when I plugged it in) and the time changed to - 1/2 hours behind the time

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‎02-06-2022 17:01 - edited ‎02-06-2022 17:06

‎02-06-2022 17:01 - edited ‎02-06-2022 17:06

Welcome to the Fitbit Community, @HDB1979.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

To resolve syncing issues, we recommend following these troubleshooting steps.

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1644195525366.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

There are two ways to restart the Fitbit Luxe, you can find instructions on how to perform both in this article.

 

The time should get fixed automatically after syncing your Luxe. If necessary, you can change the time on your Fitbit device by following these instructions.

 

Hope this helps.

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