Luxe won't sync

[Pebbles5]

Luxe wont sync, last was 2 days ago. Turned off & on blue tooth. Got "! " then it tried to sync then stopped

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Pebbles5. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Luxe from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Luxe.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Luxe.

Additionally, see Why is the Fitbit app prompting me to turn on location services?

Hope that helps.