Luxe won't sync

[Saradw515]

Luxe is about 1.5 years old and have been having trouble with syncing. Have restarted, updated app, removed and added back device to app. Nothing seems to be working. Now I’m at the point that I can’t even add the device back at all. Bluetooth is on, but can no longer find device. I’m getting a message that says system error with another pop up abort/retry, but in the background says ‘found it’. But the found it screen is at accessible. It’s like it’s layered under the system error message. So frustrated!

Moderator Edit: Clarified subject

[Vchanny]

Mine stopped syncing last night at 11:58.

After dealing with it not syncing for nearly two months Dec-Feb, I am very disappointed this is happening again.

My tip for anyone dealing with this, is dont reset your watch. It will become useless.

I'm not sure when the syncing issue will be resolved this time, but you'll at least be able to tracks steps/calories.

[MarreFitbit · Accepted solution]

Hi there, @Saradw515 @Vchanny. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe devices before reaching out. I understand how you must be feeling. 

In addition to the steps you've done, please try the following: 

• Unpair your Luxe from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe.
• If there is no connection, restart your Luxe.
• Once your Luxe is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.