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Luxe won't sync

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‎02-06-2023 08:56 - last edited on ‎03-27-2025 20:57 by Fitbit Moderator

‎02-06-2023 08:56 - last edited on ‎03-27-2025 20:57 by Fitbit Moderator

My Luxe is no longer syncing.  Have tried resetting Bluetooth, restarting iPhone, uninstalled the app and reinstalling.  Nothing works.  The website app is up-to-date, but not the app itself.  I saw the banner about known issue, but with no access to details I don’t know if this is one of the device/phone combinations impacted or not.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-06-2023 09:05

‎02-06-2023 09:05

Hi, @DIDurgee! Seems like the issue is on the server end. Both iOS and Android are impacted and it doesn't seem to matter which app version you have.

MakMak | Community Council

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‎02-06-2023 19:48

In response to MakMak

‎02-06-2023 19:48

Seems to be fixed now.

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‎02-07-2023 06:12

In response to DIDurgee

‎02-07-2023 06:12

And it’s broken again!!

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