Luxe won't sync

[Robinhaviland]

Luxe won't sinc 

Moderator Edit: Clarified subject

[CTrautt]

I'm having sync problems too.  I've had my Luxe for months and had no issues. Just the past few days it's not working.  I uninstalled and reinstalled the app and it synced once. Now not working again.  

[MarreFitbit]

Hi there, @Robinhaviland. Welcome to the Fitbit Community Forums. Thanks for taking the time to report the syncing issues you're having with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@CTrautt Welcome on board! It's sad to hear that you're still facing syncing difficulties with your Luxe despite the steps you've tried so far. I will do my best to help you with this! 

In addition to the steps you've done so far, I recommend trying the steps below in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.