Luxe won't sync

[Yokuyst]

My fitbit will not sync with my phone.

Moderator Edit: Clarified subject

[BeHea1thy]

Hello @Yokuyst. When I had the same problem I went on a chat and was advised to "Add a New Device." I would recommend the same for you. Go to chat and they will show you how. You do NOT lose any data. It replaces your current (digital) device automatically and installs the new one seamlessly. This was one of the simplest ways I found to fix the problem.

I spent considerable time attempting to "re-pair" the device. No matter what I did, that was not the solution. Give it a go and see what happens.

I posted the steps here in another topic, I'll try to find it for you.

[BeHea1thy]

@Yokuyst  I found the instructions I wrote on March 6. They might work for you.

The solution for re-pairing and syncing is to tap on the upper left corner of the TODAY screen

The next screen says Connected to FitBit, at the bottom, is ADD MORE DEVICES bar/button

The next screen says "What are you setting up" Scroll to you device.

The next screen says REPLACE with new device? with a photo of the device in the center. At the bottom of the screen REPLACE WITH (DEVICE) in my case Luxe. Click on that bar/button and follow through the steps.

[PeggySw]

Thank you! This worked!

[BeHea1thy]

Straight from a chat support call. Good people 💖

[Yokuyst]

I got my fitbit to sync

[BeHea1thy]

Yippee! 😊