Luxe - won't sync

[Rhubarb24]

Apparently it's a systems issue they're trying to fix

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @Rhubarb24! Welcome to the Fitbit Community!

Thank you for sharing with us that your Luxe is not syncing. 

Have you tried to update the Fitbit App?

In the meantime I suggest you try this:

• Force quit the Fitbit app on your phone. 
• On your phone, go to Settings Bluetooth and turn Bluetooth off and back on.
• Open the Fitbit app and try to sync your device.
• If your device doesn't sync, restart it:
  • Connect your device to the charging cable.
  • Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

[Littleredjamie]

I'm VERY frustrated with my fitbit luxe since update.  I have been been unable to sync my device for over 3 weeks.  And the time is wrong on it now rendering it essentially worthless.

I've done everything that has been suggested.

I've been a faithful fitbit user for 15 years.  But I'm very disappointed.

Fitbit moderator-

Is this going to be resolved or will I be getting a Samsung watch??

[Littleredjamie]

But what if you've already done all this NUMEROUS TIMES?

[Odyssey13]

@Littleredjamie  got it fixed per their latest post here

[Rhubarb24]

Hi, finally resolved the issue by phoning them. It took 30 minutes step by step but ok now. I believe some system update caused the problem.

[FatimaFitbit]

Hi @Rhubarb24! Thank you so much for the update.

I am very glad to read that the situation with the syncing was resolved. 

It’s great to have you on board!