Luxe won't sync

[Toni1964]

So yesterday morning I got up and my Luxe would not sync at all.   I spent the ENTIRE afternoon following the steps recommended uninstalled the app reset blue tooth etc etc etc - Searched the topics for an answer and found zero assistance but plenty of apologies.   In the end I removed the device from the app and added it back - BINGO!  it worked.   NOWHERE in the suggested fixes does it say to do this , Nowhere!   I think its time to change to Garmin or Apple , since the Google takeover its nothing like as good as it used to be.

Moderator Edit: Clarified subject

[KathyOsh]

Toni1964, I have the same problem. Would you mind posting details of how you removed the device from the app and added it back? Thanks!

[Barbara2025]

Hi, I had the same issue this week, tried all steps, none worked. Then I saw this post and it worked by removing the device from the app. You have to go to the app on your phone, click on the Fitbit device symbol, click on Luxe (screen where you have the notifications and other settings options) and select the delete sign on the top right. Follow the instructions to add the device again 

[ManuFitbit]

H @Toni1964 @KathyOsh @Barbara2025. Welcome to the community forums.

Thank you for providing the details regarding the difficulty that you are experiencing with Luxe.

Please make sure that you are using the latest version of the Fitbit app.

In addition, take a look at the points listed in this help article:  How do Fitbit devices sync their data?

[KathyOsh]

Thank you!

[Shazeemie]

I am having same problem and same thoughts about whether I continue with Fitbit and Google. Also have Pixel phone and not happy. Software upgrades move everything. Thanks for your help. 

[Toni1964]

Hiya, I uninstalled the app, restarted my fit bit it was a right pain. I
am going to see out my premium subscription!

Moderator Edit: Word choice.

[Izzywizz57]

I would like to know why my Fitbit Luxe is always disconnecting? I have to go through hoops everyday, including removing the device, uninstalling reinstalling and then adding the device. This can sometimes require 4 or 5 goes at it before that magic number appears on the Fitbitthe app, to get it to talk to the app etc. Is it more than coincidental that the Luxe doesn’t appear in the Fitbit shop?

Moderator Edit: Formatting

[ManuFitbit]

Hi @Izzywizz57 @Shazeemie. Good to see you for the first time in the community.

Thank you @Izzywizz57 for the information that you share with us regarding your Luxe.

I'm not sure if you are still experiencing this situation with your Luxe. If so, please make sure to follow the steps listed below:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

[Shazeemie]

Thank you for your email and taking the time to outline steps. I will try
this tomorrow.

Shazeemie.