Luxe won't track my steps while on a treadmill

[Ram1bac]

Just purchased and set up everything yesterday. Was on the treadmill for 2.5 miles and the app recorded less than 900 steps.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @Ram1bac. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the inconvenience with your Luxe. 

Please note that your Fitbit device may not detect the number of steps if your arm is not moving. If you walk with a normal arm swing on the Treadmill/Elliptical, it should count the proper number of steps and calories. Take a look at the article: How does my Fitbit device calculate my daily activity? 

On a side note, bear in mind that if you are using the Treadmill exercise mode on the Luxe it will use the Walking Stride Length and not the Running Stride Length for calculating distance from the number of steps. This will cause the distance to be off substantially. So, if you are running on the Treadmill/Elliptical, it is better to use the Run exercise mode, assuming you have correctly set up the stride lengths for Walk and Run. However, keep in mind that it is important that your arms swing freely in order for the Luxe to count steps, and not held next to the body.

To properly update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

[Ram1bac]

Thanks for your suggestions. I'll try them out. I never had this problem with my Alta HR. It recorded my steps even when I was hanging on to the handles.

[MarreFitbit]

@Ram1bac You're very welcome. I'll be around if you need further assistance.