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Luxe won't update nor complete the setup process

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‎08-01-2021 01:11 - last edited on ‎08-02-2021 06:38 by Fitbit Moderator

‎08-01-2021 01:11 - last edited on ‎08-02-2021 06:38 by Fitbit Moderator

Hi there!

 

I just got my first Fitbit and am in the process of trying to set it up for use. It's plugged into the charger, and I've followed all the instructions up to the point of where it says to update. After I clicked next, it's been on the feedback screen with the progress bar not having moved an inch over an hour. I've restarted the fitbit, logged out and in of the phone app, and switched my bluetooth on and off as well. 

 

Any other suggestions? It's been over 2 hours.

 

Amanda

 

Moderator Edit: Clarified subject

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‎08-02-2021 06:45 - edited ‎06-14-2023 08:27

‎08-02-2021 06:45 - edited ‎06-14-2023 08:27

Hi there, @mandacyk. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

If you're still having issues, please see Why can't I set up my Fitbit device? and/or Why can't I update my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-02-2021 06:45 - edited ‎06-14-2023 08:27

‎08-02-2021 06:45 - edited ‎06-14-2023 08:27

Hi there, @mandacyk. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

If you're still having issues, please see Why can't I set up my Fitbit device? and/or Why can't I update my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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