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Luxe won't update the time zone after traveling

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‎09-29-2022 12:22 - last edited on ‎10-01-2022 09:57 by Fitbit Moderator

‎09-29-2022 12:22 - last edited on ‎10-01-2022 09:57 by Fitbit Moderator

How do I get back on Texas time after traveling to Canada?

 

Moderator Edit: Clarified subject

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‎10-01-2022 09:59 - edited ‎11-21-2023 05:12

‎10-01-2022 09:59 - edited ‎11-21-2023 05:12

Hi there, @Camden34. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe. 

Please note your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a complete different one, sync your device, put the correct time and sync again. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-01-2022 09:59 - edited ‎11-21-2023 05:12

‎10-01-2022 09:59 - edited ‎11-21-2023 05:12

Hi there, @Camden34. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe. 

Please note your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a complete different one, sync your device, put the correct time and sync again. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-08-2022 16:09

In response to MarreFitbit

‎10-08-2022 16:09

I have a Luxe and my husband has a Charge5. About a week ago we went from the central time zone to the mountain time zone. My husbands changed but mine did not, even after syncing multiple times. It stayed screwed up all week, and then as soon as we entered the central zone it changed to mountain time! I tried syncing, turning Bluetooth off and on, restarting the device, etc.. I finally deleted the device and re-paired it, and that fixed it. Automatic time zone is selected in the app settings

 

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